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Annaigee - Professional Custom Jewelry Box Manufacturer & Jewelry Packaging Supplier.

How can I communicate an order issue efficiently?

2026-11-09

Send a consolidated email or issue report organized by carton number and product reference. Explain whether the issue affects sales, identify any urgent replacement deadline, and state your preferred resolution. Use this format:

  • Order number:
  • Receipt date and shipment batch:
  • Issue: Product defect / Quantity shortage / Shipping damage
  • Carton numbers and product references:
  • Expected, received and affected quantities:
  • Attached photographs, videos and quantity breakdown:
  • Required replacement date and preferred resolution:

Annaigee will review the information and confirm the agreed resolution with you in writing.

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Contact: Veronica Chang

Contact number: +86 15622157335

Email address: veronicazhang@aliyun.com

WhatsApp: + 86 15622157335

Address: No.2, Tangjiao Tenth Street, Lilin Town, Zhongkai High-Tech Zone, Guangdong, China

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