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Annaigee - Professional Custom Jewelry Box Manufacturer & Jewelry Packaging Supplier.

What happens if I use my own freight forwarder?

2026-11-09

For customer-appointed freight forwarders, customers normally submit transport damage claims directly to their provider. Annaigee does not initiate that claim but assists with available dispatch, packing and packaging records.

If investigation identifies an Annaigee manufacturing defect or inadequate protective packing, we remain responsible for that issue. Using your own forwarder does not remove our responsibility for confirmed faults on our side.

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