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Annaigee - Professional Custom Jewelry Box Manufacturer & Jewelry Packaging Supplier.

What evidence should I submit for defects or shipping damage?

2026-11-09

Provide your order number, receipt date and a description of the issue, together with the following where available:

  • Outer packaging: Overall shipment or carton photographs, damaged areas, carton markings and shipping labels.
  • Contents: Unboxing videos, photographs of the internal packing, and clear close-ups of defective or damaged products.
  • Quantity breakdown: Affected carton numbers, product references, issue types and quantities.

Match photographs to carton numbers and product references so Annaigee can assess the extent of the issue.

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